In short
Let's go deeper
Last night my iPhone 13 Pro flew out of the loft, 2 and a half meters flying and thankfully it didn't wreck.
But do you know what? Sticazzi, I haveAppleCare+.
How many times have we asked ourselves if Is it worth activating AppleCare+ on our Apple devices? Or maybe if Kasko is worth it instead?
The warranty issue is always a problem for us consumers and today I will try to explain, in a few simple steps, differences, pros and cons.
Let's think together.
Warranty types for Apple devices
To date, if we talk about warranty for Apple devices and not, we have two types of warranty:
- Italian national guarantee, for example Apple Italy or Europe and imported, which covers factory faults and defects
- accidental damage assistance coverage, such as AppleCare+ or Kasko, which covers accidental damage in addition to the factory defects of the national warranty
The first type is free and available to everyone, the second is paid and optional.
In short, not only do we pay 1300€ for a phone, we also have to pay to get less money during the repair phase.
Consumerism era over 9000.
Differences between Apple Italy and European warranty or import warranty
First of all, let's start from an assumption, fortunately for us Italians, there are essentially two types of guarantees:
- Apple Italia warranty
- European or import warranty
The substantial differences between the Apple Italy Guarantee and the European Guarantee are as trivial as they are important:
- The Italian warranty lasts two years, the repair takes place in Italy and in a very short time
- The import warranty lasts only one year, the repair takes place outside Italian territory and it may take months before receiving the repaired product
Neither type covers accidental damage or contact with liquids and in the case of purchases with a VAT number, in both cases, the warranty will be reduced to a single year.
But let's go into detail.
All about the Apple Italia warranty
The Apple Italia warranty covers factory faults and defects, present on the device, that have occurred within the two-year warranty.
The management of the product, throughout the warranty period, is entirely in the hands of Apple, which can replace or repair the device, in a very short time.
The repair always takes place in one of the authorized service centers is based in Italy and it is also possible, through the toll-free number 800 915 904, to request the collection at home, by express courier, of the device.
All about the Europe warranty
The European, or import, warranty covers faults and factory defects on a device that have occurred only in the first year of warranty.
The warranty year is always managed by Apple at authorized service centers, but outside the Italian territory.
The second year of warranty is not managed by Apple as for the Italian warranty but, rather, it should be the supplier or retailer who guarantees the repair at its expense, as per Consumer code and the waiting times will be much longer than Apple's Italian warranty.
Often, unfortunately, It happens that the second year of warranty is not guaranteed by the supplier or retailer, thus not complying with the consumer code.
Most of the time - speaking from experience - the supplier or retailer not only passes off an imported device as a product with an Italian warranty but, in addition, attributes the fault or factory defect to improper use by the buyer, also requiring an amount for the out-of-warranty repair of the device itself.
In short, beyond insult, insult.
This is why you should always rely on Apple authorized resellers, but we'll talk about them later.
Apple Italy or Europe warranty?
But so, you understand the differences, what do we do?
Basically, as already discussed, the difference between Italian and import guarantees is both in the duration of the warranty and in the speed of the repair.
The right choice is in the middle:
- imported products often cost up to 100€ less than the others, so there is a lot of savings at the expense of the guarantee
- Products with Apple Italia warranty are an iron barrel in case of problems and are sold, rightly, at standard prices by authorized resellers
But enough to talk about guarantees that are due to us by right, let's delve into those for accidental damage.
Differences between AppleCare+ and Kasko
Currently, when it comes to accidental damage, in Italy, we can decide to activate two types of paid guarantees:
- AppleCare+, which can be activated independently within 60 days from the date of purchase of an Apple device
- Kasko, which can be activated in electronic stores only at the time of purchase
The first, quite expensive, covers against accidental damage but not from liquids, the second is cheaper but leaves a bit to be desired.
All about AppleCare+
AppleCare+, as anticipated, is Apple's coverage for iPhone, iPad and Mac, which covers accidental damage, lasts 2 years and is added to the warranty for factory defects.
This coverage can be activated within 60 days from the date of purchase, in Apple stores, on Apple.com and in total autonomy through the settings on your device.
The AppleCare+ service is one of the best service coverage in the world, especially for its efficiency and speed.
Assistance can be requested conveniently by phone, through the toll-free number 800 915 904 and with home pickup by courier, or at the many authorized Apple service points, present on Italian territory. In either case, the device will be serviced by qualified Apple technicians and authorized Apple service centers.
How much does it cost to activate AppleCare+?
AppleCare+ has an activation fee that varies between 169€ and 229€ depending on the device model. The repair of the display and the back costs only 29€ and 99€ for other damages. You are entitled to only 2 interventions per year, the third will cost more than those mentioned above.
For some time now, Apple has also allowed you to activate, on some devices, a subscription plan for AppleCare+ instead of the usual payment One-off.
Why isn't the Kasko of small and large electronic stores convenient?
The Kasko provided by small or large electronic stores, most of the time has lower costs than AppleCare+ coverage, but the repair of these products can also be carried out by external technicians and not by qualified Apple technicians, at unauthorized service centers and with non-original spare parts. The waiting times are obviously much longer and the nasty surprises are always around the corner.
Conclusions
In short, the warranty issue is a mess and the consumer always receives the package between suppliers and retailers.
At the end of the fair, there are essentially two important things:
- It is always convenient to buy a product with the Apple Italia warranty, both for waiting times and so as not to run into problems or difficulties in the second year of warranty
- If, like me, you are careless and you know that you will 100% destroy your iPhone within two years of purchase, don't think twice and activate AppleCare+
- If, on the other hand, you are handsome, make sure you don't break anything, buy imported, pay less and keep your fingers crossed
In any case, as already mentioned, it is always good to buy products from qualified retailers to never have warranty problems.
Until next time, spenders young and old.
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